Privacy policy

Controller and scope

The website available at the following address: https://www.continuity-tech.ai/ (hereinafter referred to as the «Site») is published by Continuity SAS, société par actions simplifiée, with share capital of €156,810.31, registered in the Paris Trade and Companies Register under number 878 686 252 R.C.S. Paris and having its registered office at 48 rue de Paradis, 75010 Paris (hereinafter referred to as "Continuity"), which, in its capacity as data controller, attaches great importance to the protection and respect of privacy.

The purpose of this privacy policy is to inform, when browsing the Site, any person using the Site (hereinafter referred to as the «Users» or the «User») of Continuity's practices regarding the conditions of collection, the use and sharing of the information that Users are required to provide and their rights.

The Site complies with French and European standards relating to the protection of privacy and personal data and in particular with the law n°78-17 known as «Informatique et Libertés» of 6 January 1978 relating to information technology, files and freedoms, amended by Law 2004-801 of 6 August 2004 and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 says the «GDPR» on the protection of individuals with regard to the processing of personal data and the free movement of such data.

Note to users

If the User wishes to withdraw his or her consent to the processing of his or her data, he or she simply has to make a direct request by e-mail to the following address: security-and-privacy@cnty.ai.

In addition, in the event that this is required by law and/or in certain circumstances, the consent of the User will be collected or a possibility of refusal will be provided before any transmission of data.

The data controller is Continuity SAS.

The data collected on the Site as part of the use of the Site, are those allowing Continuity to identify Users directly or indirectly.

The data communicated by the User through the contact form available on the Site (https://www.continuity-tech.ai/contact/) are:

• First name (optional)
• Last name (required)
• Email address (required)
• Phone number (optional)
• Company name (required)

The form also includes two consent checkboxes:

• "I consent to receiving further communications from Continuity." (optional), preceded by the notice: "In order to process your request, we need to store and process your personal data. If you allow us to store your personal data for this purpose, check the box below."
• "I consent to Continuity storing and processing my personal information." (required), preceded by the notice: "You can unsubscribe from these communications at any time. Check out our Privacy Policy to learn more about our unsubscribe terms, our privacy policies, and our commitment to protecting and respecting your privacy."

The data collected automatically during browsing (IP address, technical logs, cookies) are described in the cookies section of this policy.

The mandatory or optional nature of the personal data collected and the possible consequences of a failure to respond are indicated during their collection(s) on the associated forms.

Users who communicate the personal data of a third party (e.g. a colleague) through the contact form will have to confirm that they hold the consent of this third party.

3.1 Purpose of the personal data collected

The personal data collected on the Site are used only for and during the performance of the services for the following purposes:

• Processing and management of requests sent by the User on the Site via the contact form (demo requests, information requests);
• Contact or send emails to the User to:
  • keep the User informed, by email, of the progress of his request and of the novelties associated with Continuity;
  • communicate with the User;
  • allow him to follow his exchanges with the commercial teams of Continuity
• Sales follow-up: the data feeds the CRM used for prospecting and sending marketing emails;
• Compliance: Continuity may also use the data to satisfy, where applicable, its legal and/or regulatory obligations.

3.2 Legal basis of processing activities

Processing activities and the collection of personal data are permitted on the following legal grounds:

• The execution of pre-contractual obligations, for the management of the commercial relationship
• The User's consent to:
  • The User's contact request;
  • Sending communications to the User,
  • Contact with the User by the marketing and sales teams
• Continuity's legitimate interest in ensuring the best level of operation of the Site for the proper functioning and continuous improvement of the Site

3.3 Aggregation with non-personal data

Continuity reserves the right to publish, disclose and use aggregated information (information about Users or specific groups or categories of Combined Users in such a way that an individual User can no longer be identified or mentioned) and non-personal information for industry and market analysis, demographic profiling, promotional and advertising purposes, and other commercial purposes.

The data collected by Continuity are freely communicated by the Users when filling out a form on the Site. They may also be collected automatically when using the Site, particularly when the User:

• Browse the pages of the Site,
• Send a request to Continuity via the contact form or by email.

In any case, the personal data collected:

• will be obtained and treated fairly and lawfully;
• will be registered for specific and legitimate purposes;
• will be used in accordance with these purposes;
• are adequate, relevant and not excessive in relation to those purposes; and shall be subject to precautions to ensure the security and confidentiality of the data in order to prevent it from being damaged, modified, destroyed or communicated to unauthorized third parties.

The recipient of the personal data collected on the Site is first and foremost Continuity.

Personal data shall not be communicated to third parties, with the exception of Continuity partners whose personal data is necessary for the performance of the services offered by Continuity.

However, the partners undertake to scrupulously respect the provisions of the Data Protection Act, the GDPR and the new future provisions.

In addition, other recipients may have access to personal data. These are, where applicable, external service providers (technical service providers, hosting and access providers, our CRM solution and our customer support tool), as well as the solution hosting the contact form (Salesforce), which processes the data collected through the form on Continuity's behalf and instruction, under the applicable data processing agreement.

In the event of a change of control of Continuity of a merger, acquisition, collective procedure or any other form of transfer of assets, the data collected by Continuity may be transferred to third parties. Nevertheless, Continuity undertakes to guarantee the confidentiality of the personal data collected and to inform Users before they are transferred or subject to new confidentiality rules.

In the event that this is required by law, the consent of the User will be collected or a possibility of refusal will be arranged before any transmission of data.

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 says the "GDPR" relating to the protection of individuals with regard to the processing of personal data and the free movement of such data and Law No. 78-17 «Informatique et Libertés» of 6 January 1978, as amended by Law 2004-801 of 6 August 2004 relating to information technology, files and freedoms, the User has:

• a right of access to personal data;
• a right to rectification of personal data;
• a right of deletion and erasure of their personal data;
• a right to object to the processing of personal data;
• a right to restrict the processing of its data;
• a right of portability of its data, when the data is subject to automated processing based on consent or a contract;
• a right to withdraw consent at any time; and
• a right to determine the fate of his data after his death.

The User may exercise his rights of access, rectification, erasure, opposition, restriction of processing, portability and withdrawal of consent by contacting us directly by email at privacy@continuity-tech.ai or by post to the addresses below.

• E-mail (Data Protection Officer): dpo@continuity-tech.ai
• Postal mail: Continuity SAS, for the attention of the Data Protection Officer, 48 rue de Paradis, 75010 Paris, France

To exercise any of these rights, please send your request specifying the right you wish to exercise and the email address associated with your exchanges with Continuity. If there is reasonable doubt regarding your identity, Continuity may request additional information strictly necessary to confirm it before fulfilling your request.

Continuity responds to requests within a maximum of one (1) month. Due to the complexity of the request and/or the number of requests, this one (1) month period may be increased by two (2) months, provided the User is informed of the reasons for the extension within one (1) month of receipt of the request.

Continuity informs Users of their right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (hereinafter referred to as the "CNIL") in one of the following ways:

• Via the CNIL website: www.cnil.fr/en/complaints or www.cnil.fr
• By mail: Commission Nationale de l'Informatique et des Libertés - CNIL, 3 Place de Fontenoy, TSA 80715 - 75334 PARIS CEDEX 07, FRANCE

7.1 Data retention for the duration of the contractual relationship

The personal data collected on the Site are retained only for the time strictly necessary for the purposes described in this privacy policy, except for data that Continuity needs to keep as evidence, for legal, administrative or regulatory purposes.

7.2 Retention of anonymised data beyond the contractual relationship

Continuity keeps the personal data of the Users collected for the period strictly necessary to achieve the purposes described in this privacy policy.

At the end of the commercial relationship, Continuity will retain for 1 year from the end of the commercial relationship the information provided by the User, namely:

• first and last name or legal name;
• the associated email or account addresses;
• the telephone numbers

The navigation data will be kept six (6) months maximum in application of the recommendations of the CNIL.

Beyond this period, they will be anonymized and kept for exclusively statistical purposes and will not give rise to any exploitation of any kind whatsoever.

To the extent possible, Continuity processes the data of Users only within the European Union and does not transfer such data outside this space.

However, in case of international transfer of Users' data outside the European Union, it is necessary to distinguish:

• countries that have been the subject of an adequacy decision by the European Commission: in this case, the data shall be transferred to a country providing a level of protection deemed sufficient and adequate under the provisions of European data protection regulations; and
• countries whose level of data protection has not been recognized as adequate: in this case, to ensure a transfer in accordance with European regulations, and in particular to ensure data security, Continuity will base its transfer on protection mechanisms adapted to each service provider and subcontractor, such as the conclusion of standard contractual clauses approved by the European Commission, the application of binding company rules or under an approved certification mechanism.

Continuity undertakes to implement the appropriate and reasonably necessary technical and organisational measures with regard to the regulations applicable to the protection of personal data, including protection against unauthorized or unlawful processing and loss, destruction or accidental damage in order to ensure a level of security appropriate to the risks incurred for the rights and freedoms of natural persons in the context of the processing referred to in this privacy policy.

When personal data is transferred to third parties for processing, Continuity ensures that these third parties implement all appropriate technical and organizational measures to ensure the protection of personal data in accordance with applicable laws.

These measures are defined taking into account the state of knowledge, implementation costs and the nature, scope, context and purposes of the processing as well as the identified risks.

Depending on the needs, risks, costs and purpose of processing these measures may include pseudonymization and data encryption.

This protection can be ensured by the mention «https» in the URL of the browser as well as by the representation of a closed padlock at the bottom of the screen.

Finally, in case of violation of the rights concerning personal data likely to generate a high risk for the rights and freedoms of the User, Continuity undertakes to inform the User of this violation within a maximum period of seventy-two (72) hours.

On the Site, Users may have access to various links directing them to third-party sites. Continuity will not be liable for any information that is sent to or collected by these third parties.

This Privacy Policy does not govern third-party sites or third-party content accessed by the Site User. Continuity has no control over hyperlinks and/or other promotional formats.

Therefore, Continuity does not give any guarantee concerning in particular the practices regarding the protection of personal data of indexed websites and may not be held responsible in any case in connection with a dispute arising between a website indexed on the Site and one of the Users. In particular, due to loss or damage suffered, the operators of the indexed websites are solely responsible for their personal data protection practice.

A cookie is a text file that can be saved in a dedicated space on the hard disk of the User's computer when consulting an online service through its navigation software.

In practice, cookies are small text files that are placed on the User's computer by the websites that the User visits. They are used to make websites work and improve the ease of use of these sites.

The cookie is transmitted by the server of a website to the browser the User. Each cookie is assigned an anonymous identifier. A cookie cannot be traced back to a natural person.

When consulting the Site, Users are informed that cookies or other means of recording navigation data may be used by the Site or by third-party service providers for the Site and deposited on the User's terminal (computer, mobile or tablet). Consent is managed through a dedicated banner (Axeptio solution) displayed at the first visit.

Continuity or its partners may be required to install, subject to the acceptance of the User, various cookies and in particular:

• session cookies, which disappear as soon as the User leaves the Site;
• permanent cookies, which remain on the User's terminal until their lifetime expires or until the User deletes them using the functionalities of his browser;
• and statistics cookies (to measure the audience of the Site).

Only the issuer of a cookie can read or modify the information contained therein.

In accordance with the recommendations of the CNIL, the User will be asked to expressly accept the non-strictly-necessary cookies of the Site during his first visit (Axeptio consent banner).

11.1 Purpose of cookies

The cookies used by Continuity or its partners make it possible to identify Users, to recognize their browser when they connect to the Site, to record their frequency of access (traffic measurement) and their display preferences of the Users' terminal, adapt and/or customize the presentation of the Site to improve the Users' experience and optimize the Site for the sole purpose of providing the services requested by the User.

The cookies used on the Site fall into the following categories (inventory verified live on 2026-11-10):

• Strictly necessary cookies: they allow the User to navigate the Site and ensure its proper functioning (language preference, e.g. pll_language), and secure the forms. They do not require prior consent.
• Consent management cookies: deposited after the User's choice on the consent banner (Axeptio solution), they record the User's consent decisions per category (axeptio_* and wp_consent_* cookies). They do not track the User and exist only to make the consent choices persistent.
• Audience measurement: the Site uses the Matomo analytics solution (self-hosted on our infrastructure) to measure its audience. Matomo is configured in cookieless mode: audience measurement is performed without any analytics cookie being stored on the User's terminal. No analytics cookie is therefore deposited, even after consent.

No advertising or ad-targeting cookie is used on the Site, and no advertising or social-media tracker is contacted.

11.2 Duration of storage of cookies

In accordance with the recommendations of the CNIL, the retention period of cookies is thirteen (13) months maximum after their first deposit in the User's terminal, as is the duration of the validity of the User's consent to the use of these cookies. The lifetime of cookies is not extended every time you visit. The User's consent must therefore be renewed after this period. In practice, the consent configured on the Site is valid for six (6) months, and consent-management cookies (wp_consent_*) expire after 30 days.

11.3 User's right to refuse cookies

During the first navigation on the Site an explanatory banner on the use of cookies appears. It allows the User to enable or disable certain cookies. It will only disappear when the User has accepted, or not, the use of cookies to continue browsing.

The registration of a cookie remains subject to the will of the Users. In accordance with legislative and regulatory provisions, Continuity collects prior consent to the storage of cookies.

Users also have the possibility to configure their browser software in order to oppose, totally or partially (in particular depending on the issuer) the storage of cookies. The configuration also offers the possibility to accept or refuse cookies on an ad hoc basis, before they are registered in the Users' terminal.

Therefore, Users who wish to prevent the storage of cookies, can follow the procedure specific to each browser and described in the browser's help menu.

However, if you object to the storage of cookies or uninstall a cookie, Users are informed that certain services may no longer function properly.

Continuity reserves the right to modify and update this privacy policy at any time, in particular to take into account any legal and/or jurisprudential developments and to meet the requirements of the regulations applicable to the protection of personal data.

The version that prevails is the one that is accessible online on the day of consultation of the Site.

For any request for information or to know more about the processing of his personal data, including the exercise of his rights indicated above, the User can contact Continuity:

• E-mail: contact@continuity-tech.ai
• Postal mail: Continuity SAS, 48 rue de Paradis, 75010 Paris, France

For any complaint or dissatisfaction in the context of the use of his personal data, the User may contact the Data Protection Officer:

• E-mail: dpo@continuity-tech.ai
• Postal mail: Continuity SAS, for the attention of the Data Protection Officer, 48 rue de Paradis, 75010 Paris, France

When the User contacts Continuity, he will be asked to identify himself.

Version updated on November 10, 2026.